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Quick Help

My device won't connect. What should I check first?

First, verify your device is powered on and connected to the same network as your router. Check that your API credentials are correct and that your firewall isn't blocking the connection. Try restarting both your device and router.

How do I reset my API key?

Go to your Account Settings > API Keys section. Click "Regenerate" next to your current key. Remember to update all your devices and integrations with the new key within 24 hours.

Can I get a refund if I'm not satisfied?

Yes! We offer a 30-day money-back guarantee for all paid plans. Contact our billing team and they'll process your refund within 5-7 business days.

How do I upgrade my account for more devices?

Visit your Account Settings and click "Upgrade Plan". You can increase your device limit immediately. The new pricing will be prorated for the current billing cycle.